Privacy Policy

Scope of This Policy

This Privacy Policy applies to business-to-business (B2B) relationships only. Titan Graphics operates as a trade-only wholesale printer. We do not sell to consumers and do not collect consumer data. This policy covers information collected from trade partners, prospective partners, and business contacts who interact with our website, contact forms, and order portal.

Introduction

Titan Graphics ("we," "us," or "our") is a trade-only wholesale wide-format printing company located in Indianapolis, Indiana. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with our services. By using our services, you consent to the data practices described in this policy.

Information We Collect

We collect information necessary to provide our services and maintain business relationships with trade partners. This includes:

• •Business Contact Information: Company name, contact name, email address, phone number, and business address submitted through contact forms or account registration.
• •Account Information: Login credentials, account preferences, and order history for partners using our order portal.
• •Order Data: Job specifications, files submitted for production, shipping addresses, and billing details.
• •Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

How We Use Information

We use collected information for the following business purposes:

• •Processing and fulfilling production orders
• •Managing trade partner accounts and access
• •Communicating about orders, production status, and service updates
• •Responding to inquiries submitted through contact forms
• •Improving our services and website functionality
• •Complying with legal obligations

No Sale of Personal Data

We do not sell, rent, or trade your personal or business information to third parties for marketing purposes. Your data is used solely to provide our services and maintain our business relationship with you.

Confidentiality of Partner Materials

We understand that trade partners submit proprietary designs, client information, and business-sensitive materials. All files and order information are treated as confidential. We do not use partner files for any purpose other than fulfilling the specific order for which they were submitted. We do not share, display, or repurpose partner work without explicit written consent.

Third-Party Services

We may share information with third-party service providers who assist in operating our business. These include:

• •Hosting providers: For website and application hosting
• •Analytics services: For website performance and usage monitoring
• •Payment processors: For billing and invoicing
• •Shipping carriers: For order fulfillment and delivery
• •Cloud storage: For secure file storage and processing

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Data Security

We implement appropriate technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (HTTPS), secure file storage, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain business and order information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Production files are retained for a limited period to facilitate reprints and then securely deleted unless otherwise agreed with the partner.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your information, including:

• •Accessing the information we hold about your business
• •Requesting correction of inaccurate information
• •Requesting deletion of your information, subject to legal retention requirements
• •Opting out of non-essential data processing

To exercise these rights, contact us using the information provided below.

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality, analyze usage patterns, and remember preferences. You can control cookie settings through your browser. Disabling cookies may affect certain website features and functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: